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CCNet Support Page

CCNet Support Page

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We are here to help

If you have a problem or need support with one of our products, we are here to help you quickly and efficiently. Our support team is ready to assist you with any query.

Step 1: Fill out the support form

To help you in the best possible way, please fill out the form below and describe your problem or question.
Our support team will contact you immediately to resolve your issue.

CCNet - Support form

You can submit your request here. Please fill out the support request form to get in touch with our support team.

Example: "Login issue", "Server error", "Update problem"!
Please enter a valid subject.
Please provide more details to help our team resolve your issue quickly.
Please enter further information (max. 500 characters).
If available, please attach screenshots or documents that explain the issue.
Max. 5 MB | Allowed formats: PDF, JPG, PNG

Contact details

Please enter your full name
Please enter your name correctly.
Please enter your company name
Please enter the company name.
If possible, please provide the name of the affected computer
Please provide your phone number so we can contact you if necessary
Please enter a valid telephone number.
Please provide your email address so we can respond to your inquiry
Please enter a valid email address.

Remote support - remote access for quick help

To speed up support, we offer you the option of giving our technicians remote access to your system. This enables us to solve your problems quickly and directly in real time.

Please only download TeamViewer if a technician has asked you to do so. Click on the link below to download the tool. This is the only way our technicians can securely access your system and help you solve your problem.

Here's what our clients say

We recently partnered with CCNet on the recommendation of one of our affiliates. We are impressed with the professional, analytical approach of CCNet Consulting following a 3-month analysis of our IT infrastructure. The... identification of the critical recommended actions in the areas of IT security and IT performance meets the highest IT standards.

city ​​Cologne
René Jahnke
IT solution architect for the city of Cologne

CCNet has been a long-standing partner to us, taking care of our network and server infrastructure and providing the related maintenance and support services. CCNet has also assisted us with documenting the implementation and fulfilment of all GDPR guidelines in all departments of our firm – a mammoth project that would probably have taken us years to complete alone!
CCNet helps us to concentrate on our core tasks and use our time to make our clients happy!

Ancla Logo
Ben Beul
IT/Onboarding Manager, ANCLA Logistik GmbH

During a workshop in the auditorium at our school, we were once again provided with a wealth of interesting, exciting information about data security and cyber crime. Pupils and teachers were presented with realistic, concrete situations to impart valuable knowledge on topics such as phishing emails and Big Data. It was clear from the pupils’ questions that the event was keeping up with the times. After the event, everyone was able to reflect on their own digital behaviours and go home with improved digital expertise. Our pupils are already looking forward to the next event!

MWS Logo
Claudia Fournier, Director of Studies
Department Head, Chamber of Industry and Commerce careers, Max-Weber-Schule

We have grown with CCNet for over 20 years and can always rely on them to operate a highly failsafe, state-of-the-art IT landscape. The support they offer, from the ticket system to the on-site technician service, is perfectly suited to our needs.... Thanks to the joint development of a security architecture, in-house seminars and GDPR support, we feel that we are in good hands – both now and in the future.

We truly value working and communicating with pleasant partners on an equal footing!

Photo by Cloos Arno
Arno Cloos
Managing Director, GTD-Graphit Technologie GmbH

We recently partnered with CCNet on the recommendation of one of our affiliates. We are impressed with the professional, analytical approach of CCNet Consulting following a 3-month analysis of our IT infrastructure. The... identification of the critical recommended actions in the areas of IT security and IT performance meets the highest IT standards.

Photo by Domenico Masone
Domenico Masone
Managing Director, Toyo Tanso Europe S.p.a.

We have been working closely and happily with CCNet for years at BeMyPT GmbH. As a digital provider of health solutions for companies, reliability and digital competence are our top priorities, especially in the areas of data protection, data security, and the ongoing development of our digital platform. CCNet delivers exactly that. We look forward to continuing our successful collaboration.

Simon Wittig
Simon Wittig, CEO, BeMyPT GmbH

Give us a call

on +49 641 97908-0.
We are available Mon - Fri from 8:00 a.m. to 5:00 p.m. or by appointment. We kindly request that contract customers use the special telephone numbers provided to them when contacting us.

Use our contact form

or email us directly at: info@ccnet.eu

Alternatively, you are welcome to drop by

for a chat with us in person.
Philipp-Reis-Straße 4
35398 Gießen, Germany