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Privacy Policy

1. Responsible Party

The responsible party for data processing on this website is:

CCNet Computer, Communication & Network GmbH
Philipp-Reis-Straße 4
35398 Gießen, Germany
Phone: +49 641 97908-0
E-Mail: info@ccnet.eu

2. Data Protection Officer

We have appointed a data protection officer for our company:

Carmine Squillace
CCNet Computer, Communication & Network GmbH
Philipp-Reis-Straße 4
35398 Gießen, Germany
Phone: +49 641 97908-0
E-Mail: datenschutz@ccnet.eu

3. General Information on Website Use

We take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the statutory data protection regulations and this privacy policy. When you use this website, various personal data is collected. Personal data is data by which you can be personally identified.

4. Technical Provision and Server Log Data

When using the website for purely informational purposes, we only collect the personal data that your browser transmits to our server. If you wish to view our website, we collect the following data, which is technically necessary for us to display our website to you and to guarantee stability and security:

  • IP address
  • Date and time of the request
  • Content of the request (specific page/file)
  • Referrer URL
  • Browser type and browser version
  • Operating system used

The purpose of the processing is the operation, security, and error analysis of the website. The legal basis for data processing is Art. 6 Para. 1 lit. f GDPR.

5. Cookies and Local Storage Technologies

Our website uses technically necessary cookies and local storage technologies to enable basic functions of the website (e.g., navigation, storage of accessibility settings, or session management for actively used functions such as appointment booking).

The storage of these technically necessary cookies and local data is based on § 25 Para. 2 TDDDG. The subsequent processing of personal data is based on Art. 6 Para. 1 lit. f GDPR to provide the functions you have requested.

6. Contacting Us

If you contact us via the contact form, e-mail, or telephone, your inquiry, including all resulting personal data (name, company, contact details, content of the inquiry, technical metadata), will be stored and processed by us for the purpose of processing your request.

The processing of this data is based on Art. 6 Para. 1 lit. b GDPR, provided your request is related to the fulfillment of a contract or is necessary for the implementation of pre-contractual measures. In all other cases, the processing is based on our legitimate interest in the effective processing of inquiries addressed to us (Art. 6 Para. 1 lit. f GDPR).

7. Appointment Booking via Odoo

On our contact page, we offer you the opportunity to book a consultation appointment via our Odoo system. The appointment booking is only loaded after your active confirmation (click-to-load). A connection to our Odoo server is established during this process.

In particular, your name, your contact details, the desired appointment, the content of the inquiry, and technical connection data (e.g., IP address) are processed. The purpose of the processing is appointment management and the processing of your inquiry.

The processing is based on Art. 6 Para. 1 lit. b GDPR (pre-contractual measures) and Art. 6 Para. 1 lit. f GDPR (legitimate interest in efficient appointment management).

8. Support Requests via GLPI and Remote Maintenance via AnyDesk

On our support page, you can create support tickets using a form. The technical processing takes place via our ticketing system GLPI. The data you enter (e.g., name, e-mail address, description of the request) is transmitted to our GLPI system and stored there to process your request.

As part of our support services, we also offer the option of remote maintenance via the AnyDesk software. This is only used after prior request by our support team and requires your active participation. During a remote maintenance session, technical data such as IP address, device information, and screen content may be transmitted.

The processing is based on Art. 6 Para. 1 lit. b GDPR (contract fulfillment or pre-contractual measures) and Art. 6 Para. 1 lit. f GDPR (legitimate interest in structured support processing and efficient technical support).

9. Integrated Services, Fonts, and Media

This website exclusively uses locally integrated fonts. No fonts are loaded from external servers. Therefore, no data is transmitted to external providers.

10. Recipients and Service Providers

Within our company, access to your data is granted to those offices that need it to fulfill our contractual and legal obligations. Service providers and vicarious agents employed by us may also receive data for these purposes. These are, in particular, service providers for the hosting and technical operation of the website as well as for the appointment booking system (Odoo).

11. Data Transfers to Third Countries

A regular transfer of personal data to third countries (outside the EU/EEA) via this website is not intended and does not take place.

12. Storage Period

Your personal data will remain with us until the purpose for data processing no longer applies. Inquiries are stored for as long as is necessary for processing and compliance with statutory retention periods. Technical log data is deleted after an internally defined period, provided no legal obligations require longer storage.

13. Rights of the Data Subject

You have the right at any time to:

  • request information about your personal data processed by us (Art. 15 GDPR).
  • request the correction of incorrect or completion of your personal data stored by us (Art. 16 GDPR).
  • request the deletion of your personal data stored by us (Art. 17 GDPR).
  • request the restriction of the processing of your personal data (Art. 18 GDPR).
  • receive your personal data that you have provided to us in a structured, common, and machine-readable format or to request its transfer to another responsible party (data portability, Art. 20 GDPR).
  • object to the processing of your personal data (Art. 21 GDPR).
  • revoke any consent given to us at any time (Art. 7 Para. 3 GDPR).

14. Supervisory Authority

In the event of violations of the GDPR, data subjects have the right to lodge a complaint with a supervisory authority. The supervisory authority responsible for us is:

Der Hessische Beauftragte für Datenschutz und Informationsfreiheit
(The Hessian Commissioner for Data Protection and Freedom of Information)
Postfach 3163
65021 Wiesbaden, Germany
Phone: +49 611 1408-0
E-Mail: poststelle@datenschutz.hessen.de

Last updated: May 2026